Devising a Technology for Managing Outsourcing IT-projects With theApplication of Fuzzy Logic.

Abstract

An outsourcing IT project management model has been developed. The proposed model features taking into account the specifics of proj-ect management processes at outsourcing IT companies in terms of the uncertainty of the external and internal environment of their operation. The model is based on the stage-gate project management framework with fuzzy logic tools. The proposed modification of the fuzzy inference mechanism makes it possible to refuse to save the intermediate results which reduce the load on the database and create the possibility of using semantic networks. The technology of expert consultations was demon-strated by the example of decision-making regarding the assessment of the current status of the IT projects accepted by the outsourcing compa-ny for development.Dynamic nature and cyclical management of the portfolio of IT proj-ects involves constant monitoring of the results of implementation with an appropriate regular portfolio reforming. The model was developed to improve the efficiency of the software development sub-process and minimize the negative consequences of financial dependence on the cus-tomer.The application software developed on the basis of the model of management of outsourcing IT projects and modification of the fuzzy inference mechanism has found practical application and was imple-mented in the computational practice of HYS Enterprise B.V. outsourc-ing IT company. Testing of the program shell has shown positive results in the course of solving the tasks peculiar to concrete stages of IT proj-ect management.The proposed structure and composition of the fuzzy knowledgebase of the expert shell are quite typical in terms of IT outsourcing problems. It is expedient to use the developed model at outsourcing IT companies in the process of project portfolio managemen