Аннотация:
Employees in the telecom sector are knowledge workers and, thus, managers, HR pro fessionals, and policymakers in the industry need to retain them through knowledge management
policies. It is against this premise that this study investigated the effect of knowledge management on
employee retention in the telecom sector. Research design employed in this study is a cross-sectional
survey with an accessible population of thirty telecom companies in the southeastern region of
Nigeria using a simple random sampling technique. The sample size was determined with the Krejcie
and Morgan sample size determination table. A questionnaire was used as an instrument for data
collection. Respondents’ profiles were analysed with frequency distribution while the formulated
hypotheses were analysed with linear regression. The study found that knowledge management
dimensions have a significant effect on the measures of employee retention. The study concludes
that knowledge management measured in terms of knowledge acquisition, knowledge storage, and
knowledge sharing predicted employee retention that is measured by supervisor support, coworkers
support, and flexible working arrangements. One of the implications of this study is that managers
of telecom companies should liaise with their board of directors to make funds available that would
be used to train employees to acquire relevant knowledge that is needed in the telecom industry
